Frequently Asked Questions

Frequently Asked Questions

When will my order ship?

Your order will ship within 24 hours of placing the order. If you place the order on a weekend or holiday, your order will ship the next business day.

What is your return/exchange policy?

If you are not satisfied with your order, return it within 30 days for a full refund The watch must be unused and in the condition that you received it.
All MOD watches are covered with a 12 month warranty. If there are any issues with the watch, ship it back to us and we'll fix the issues or replace the watch.

How are taxes and duties calculated?

Since we are a Canadian company, we only charge taxes in Canada.

MOD Watches cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. 

Do You Have Any Retail Locations?

We do not have any retail locations at this time.

Are MOD watches waterproof?

Our watches are waterproof upto 5 ATM (50 Metres)

What is the glass made of?

All MOD watches use sapphire crystal glass. This is the gold standard for high quality watches.

How do I become a MOD reseller?

We are always looking to work with influencers and brand ambassadors. If you would like to join the MOD team, please contact us at support@mod-watches.com and let us know why you think you would be a good fit.

Where are you located?

MOD watches was founded and operates from Vancouver, Canada.

Can I change my order after it has been placed?

If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.

What if my question is not answered in the FAQ section?

Feel free to contact us at support@mod-watches.com and we will get back to you within 24 hours!